What Companies Are at Customer Connect Expo 2026?

Deepgram develops voice AI infrastructure for speech-to-text, text-to-speech, and conversational applications.

Its technology gives companies the speech layer needed to build voice agents, transcribe customer interactions, analyze conversations, and automate voice-based customer experiences.

For contact centers, speech infrastructure is becoming increasingly important as voice AI moves into production customer-service workflows.

Hatch develops customer communication software that helps businesses engage leads and customers through messaging and automated conversations.

Its platform helps customer-facing teams manage follow-up, engagement, and conversion across the customer journey.

For businesses managing large volumes of leads and customer conversations, automation helps teams maintain consistent communication without requiring every interaction to be handled manually.

PolyAI develops enterprise voice assistants designed to handle customer conversations through natural spoken interactions.

Its conversational AI technology automates high-volume customer service calls while allowing customers to communicate naturally instead of navigating rigid phone menus.

PolyAI represents the shift from traditional IVR systems toward AI agents capable of understanding and resolving more complex customer requests.

Level AI develops AI-native technology for enterprise contact centers.

Its platform combines AI agents, conversation intelligence, quality management, analytics, and agent assistance to help customer service organizations automate interactions and improve human-agent performance.

The platform uses customer conversations as operational data, giving CX teams greater visibility into customer needs, agent performance, and service quality.

BLEND provides localization, translation, multilingual content, and voice services for global businesses.

Its network of language professionals and voice talent helps companies adapt customer experiences, content, and voice interactions across markets and languages.

As customer service becomes increasingly global and AI-driven, localization plays an important role in maintaining consistent experiences across regions.

F.H. Cann & Associates provides business process outsourcing and contact center services.

Its operations support organizations managing customer service and other high-volume customer interactions through outsourced service teams.

BPO providers remain an important layer of the CX ecosystem as companies combine external customer service operations with automation, analytics, and AI.

Deskpro develops help desk and customer support software for organizations managing service interactions across multiple channels.

Its platform brings together tickets, email, messaging, knowledge management, automation, and customer service workflows.

For support teams, Deskpro acts as an operational system for routing, managing, and resolving customer conversations.

Simple AI develops voice-first AI agents for sales and customer support.

Its platform handles conversations across voice, chat, SMS, and email while incorporating quality monitoring and agent-assistance capabilities.

The technology enables businesses to automate customer interactions across multiple channels while connecting those conversations with existing business systems.

Etech Global Services provides contact center outsourcing, customer experience management, quality monitoring, analytics, and AI technology.

Through its technology operations, Etech also develops conversational AI, intelligent routing, and omnichannel automation for enterprise customer interactions.

The combination of human contact center operations and AI infrastructure reflects how BPO providers are evolving from labor-based service models toward technology-enabled CX operations.

Broadband Dynamics provides telecommunications and cloud communications infrastructure for enterprise customers.

Its services include enterprise voice connectivity, CPaaS capabilities, branded calling, and technologies designed to improve call delivery and customer communications.

Reliable communications infrastructure remains a foundational layer for contact centers as traditional telephony converges with cloud platforms and AI-driven customer interactions.

Readymode provides cloud-based contact center and outbound calling software.

Its platform supports dialing, lead management, agent workflows, analytics, and customer communication for teams running high-volume outbound operations.

The technology helps sales and service organizations centralize calling operations while improving how agents manage customer conversations.

Bowtie Solutions provides outsourced business development center services for automotive dealerships, repair facilities, and RV dealerships.

The company combines technology with trained customer service representatives to manage scheduling, customer communication, and service-related interactions.

Its model demonstrates how specialized contact center operations can combine automation with human service for industry-specific customer journeys.

Callers.ai develops AI-powered customer communication technology for high-volume B2C teams.

Its platform helps businesses run proactive customer campaigns across calls, SMS, WhatsApp, and in-app communication while automating follow-up and routing.

The technology gives customer operations teams a way to coordinate conversations across channels rather than managing each communication channel independently.

First Orion develops branded calling and communication technology for businesses, carriers, and consumers.

Its platform helps companies display verified brand information during customer calls while providing analytics, fraud detection, and technologies designed to improve trust in business communications.

For contact centers, increasing customer trust at the moment a call arrives can improve answer rates and engagement.

Capacity develops an AI-powered customer experience automation platform for contact centers.

Its technology connects company knowledge, data, and business systems into an orchestration layer supporting virtual agents, human-agent assistance, post-interaction automation, and outbound engagement.

The platform addresses one of the central challenges in modern CX operations: connecting fragmented customer service tools and information into a more unified system.

Allegro Response combines contact center operations with AI-powered customer interaction technology.

Its services bring together human customer service teams, voice AI, workflow automation, and customer experience operations.

The model reflects the growing use of hybrid contact centers where AI handles or assists with specific interactions while human agents manage conversations requiring greater judgment or complexity.

Assembled develops workforce management technology for customer support organizations.

Its platform helps companies manage both human and AI agents, forecast customer demand, optimize staffing, schedule support teams, and coordinate workforce capacity across channels.

As customer service organizations deploy more AI agents, workforce management is expanding from scheduling people to orchestrating a mixed workforce of human and automated support.

Boostlingo develops a language intelligence platform combining AI and human interpretation, translation, scheduling, and automation.

Its technology helps organizations provide multilingual communication while monitoring quality and operational performance across language services.

For global customer experience teams, language technology makes it possible to provide more consistent support across multilingual customer populations.

Enthu.AI develops conversation intelligence and quality management software for contact centers.

Its platform analyzes customer conversations to automate quality assurance, evaluate agent performance, identify coaching opportunities, and surface insights from calls.

Automated quality monitoring allows contact centers to analyze a much larger share of customer interactions than traditional manual review.

AgentAssist.com develops AI-powered speech analytics and real-time agent assistance for contact centers.

Its platform includes transcription, conversation analytics, automated call summaries, quality assurance, sentiment analysis, agent coaching, call classification, and real-time assistance.

The technology helps contact center teams use conversation data both during customer interactions and after calls have ended.

Cloud Tech Gurus advises enterprises on customer experience, contact center, cloud, and AI technology.

Its consulting model draws on former contact center executives and vendor evaluation to help organizations assess CX platforms and design technology strategies.

As AI expands the number of tools available to CX leaders, technology selection and stack design are becoming increasingly important parts of contact center transformation.

Convoso develops contact center software for outbound sales and lead-generation teams.

Its platform combines dialing technology, lead management, automation, analytics, compliance capabilities, and agent workflows for high-volume outbound operations.

Convoso operates within the part of the CX ecosystem focused on improving outbound customer acquisition and communication.

Microsoft provides cloud infrastructure, artificial intelligence, productivity, CRM, and enterprise software used across customer experience operations.

Its technology spans Azure AI, Microsoft Dynamics 365, Copilot, data platforms, contact center capabilities, and productivity tools.

Microsoft's presence in the Customer Connect Expo conference program connects enterprise AI adoption with the future of customer experience and service operations.

ProfitMax focuses on helping businesses improve profitability and operational performance.

Its work brings a financial and operational perspective to customer experience, where investments in service technology ultimately need to connect with measurable business outcomes.

That makes margin improvement and operational efficiency relevant alongside automation, customer satisfaction, and service quality.

MiniMed develops diabetes management technology and services.

Its customer experience environment involves product adoption, ongoing support, healthcare communication, and long-term relationships with people using diabetes technology.

MiniMed's participation brings an operator perspective to Customer Connect Expo, showing how customer experience strategy is applied inside a complex, highly regulated product environment.

Amazon Web Services provides cloud infrastructure, artificial intelligence, data, and communications technologies used to build modern customer experience systems.

AWS infrastructure supports conversational AI, contact center applications, analytics, automation, machine learning, and enterprise AI workloads.

Its role in the CX ecosystem sits beneath many of the applications customer service teams use to automate interactions and process customer data at scale.

Intuit develops financial software and technology products including QuickBooks, TurboTax, Credit Karma, and Mailchimp.

The company serves large consumer and small-business user bases, making AI-powered support, personalization, and customer interaction important parts of its product experience.

Its Customer Connect Expo participation brings the perspective of an enterprise deploying AI agents in production environments serving large numbers of customers.

Big Wolf Solutions helps companies identify overlooked opportunities to recover revenue and reduce operating costs.

Its services include recovering R&D tax credits, identifying eligible class-action settlements, and reducing payment-processing expenses.

Within the Customer Connect Expo ecosystem, the company represents the operational economics behind customer-facing businesses, where technology investments are increasingly evaluated against measurable cost savings and business outcomes.

CCT Solutions develops customer engagement technology connecting interactions across voice, web, email, chat, messaging, video, and co-browsing.

Its applications can operate in cloud or on-premises environments and integrate customer communications with enterprise systems, including healthcare platforms.

CCT represents the omnichannel layer of the modern contact center, where customers increasingly expect conversations to move between channels without losing context.

CyraCom provides interpretation and language services for organizations serving multilingual customers.

Its services support communication across healthcare, government, financial services, insurance, and other industries where accurate language access is essential.

Within contact centers, interpretation services allow organizations to deliver customer support across languages without requiring every agent to be multilingual.

MIRROR participates in Customer Connect Expo 2026 through the conference speaker program.

Its participation brings a customer experience and digital-strategy perspective to the event, connecting technology with changing customer expectations and the way businesses design digital experiences.

For CX leaders, that operator perspective complements the technology vendors building the platforms used to automate and manage customer interactions.

ChannelVision operates across communications, cloud, connectivity, managed services, and the technology-channel ecosystem.

Its presence at Customer Connect Expo connects the CX market with the communications infrastructure and channel companies supporting enterprise customer engagement.

As contact centers move toward cloud communications, AI, and distributed architectures, the communications ecosystem remains an important part of delivering reliable customer interactions.

What companies are at Customer Connect Expo 2026?

Companies at Customer Connect Expo 2026 include Deepgram, Hatch, PolyAI, Level AI, BLEND, Deskpro, Simple AI, Etech Global Services, Readymode, Capacity, Assembled, Boostlingo, Enthu.AI, AgentAssist.com, Convoso, Microsoft, Amazon Web Services, Intuit, CyraCom, MIRROR, ChannelVision, and other customer experience and contact center companies.

When is Customer Connect Expo 2026?

Customer Connect Expo 2026 takes place September 9–10, 2026.

Where is Customer Connect Expo 2026?

Customer Connect Expo 2026 takes place at the Georgia World Congress Center in Atlanta, Georgia.

How many exhibitors are at Customer Connect Expo 2026?

Customer Connect Expo 2026 features more than 100 exhibitors showcasing technology and services across customer experience, contact centers, AI, communications, automation, workforce management, and customer engagement.

Who attends Customer Connect Expo?

Customer Connect Expo brings together customer experience leaders, contact center executives, customer service teams, technology buyers, operations leaders, and vendors building products for modern customer engagement.

Which conversational AI companies are at Customer Connect Expo 2026?

Conversational AI and voice technology companies at Customer Connect Expo 2026 include PolyAI, Level AI, Simple AI, Callers.ai, Deepgram, Capacity, AgentAssist.com, and Enthu.AI. Their technologies span AI agents, voice automation, speech recognition, agent assistance, conversation intelligence, and customer service automation.

Which contact center technology companies are at Customer Connect Expo 2026?

Contact center technology companies include Readymode, Convoso, Deskpro, Capacity, Level AI, CCT Solutions, Assembled, AgentAssist.com, Enthu.AI, Etech Global Services, and First Orion. These companies work across contact center software, workforce management, agent assistance, voice technology, quality management, customer engagement, and automation.

What technologies are featured at Customer Connect Expo 2026?

Customer Connect Expo covers conversational AI, AI agents, contact center software, customer service automation, speech technology, workforce management, conversation intelligence, cloud communications, multilingual customer experience, and omnichannel engagement.

Which companies at Customer Connect Expo focus on multilingual customer experience?

BLEND, Boostlingo, and CyraCom provide localization, interpretation, translation, and language technology used to support multilingual customer interactions.

Why should sales teams track companies at Customer Connect Expo?

Participation in Customer Connect Expo shows which companies are actively investing in the customer experience and contact center market. Exhibiting, speaking, and participating in the event create useful signals about the technologies, customers, and markets a company is prioritizing. For sales teams targeting CX technology, AI, contact centers, BPO, communications, and enterprise software, those signals can help identify relevant accounts while they are actively engaging with the market.