Terms and Conditions

    Floworks Solutions Private Limited | One Floworks Technologies, Inc.

    Effective Date: April 8, 2026 | Last Updated: April 8, 2026

    1. Introduction

    These Terms and Conditions ("Terms") govern your access to and use of the website located at www.floworks.ai (the "Website") and the services, products, and platform offered by Floworks Solutions Private Limited (a company incorporated under the laws of India) and One Floworks Technologies, Inc. (a company incorporated in Delaware, USA) (collectively referred to as "Floworks", "We", "Us", or "Our").

    By accessing or using the Website or the Floworks platform (the "Platform"), you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Website or the Platform.

    2. Definitions

    "Platform" refers to the Floworks AI-powered outbound sales automation platform, including all agents (Alisha, Linda, Agent Jesse, and any others), tools, dashboards, and services accessible via www.floworks.ai or related subdomains.

    "Services" refers to all features, functionalities, and offerings provided by Floworks through the Platform, including but not limited to AI-driven email automation, LinkedIn outreach, lead enrichment, and managed outbound campaign services.

    "User" / "You" / "Your" refers to any individual or business entity that accesses the Website or registers for and uses the Platform.

    "Customer" refers to a business entity or individual that has entered into a separate commercial agreement with Floworks for the use of its Services.

    "Content" means any data, text, files, information, messages, or other materials that you upload, submit, or transmit through the Platform.

    "Agreement" refers to these Terms together with any applicable order form, proposal, or service agreement executed between you and Floworks.

    3. Eligibility

    The Platform is intended primarily for business-to-business (B2B) use. By using the Platform, you represent and warrant that:

    • You have the legal authority to enter into a binding agreement on behalf of yourself or the entity you represent.
    • Your use of the Platform will comply with all applicable local, national, and international laws and regulations.
    • You will not use the Platform for any unlawful, fraudulent, or harmful purpose.

    4. Account Registration and Access

    Certain features of the Website and Platform require you to create an account. By registering, you agree to:

    • Provide accurate, complete, and current information during registration and keep it updated.
    • Maintain the confidentiality of your login credentials and not share them with any third party.
    • Be solely responsible for all activities that occur under your account.
    • Notify Floworks immediately at business@floworks.ai if you become aware of any unauthorized use of your account.

    Floworks reserves the right to suspend or terminate accounts that violate these Terms or that are found to be used fraudulently.

    5. Permitted Use and Restrictions

    5.1 Permitted Use

    You may access and use the Platform solely for your internal business purposes in accordance with these Terms and any applicable service agreement with Floworks.

    5.2 Restrictions

    You must not:

    • Sub-license, resell, transfer, or otherwise make the Platform available to any third party without Floworks' prior written consent.
    • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform or any underlying technology.
    • Use the Platform to send spam, unsolicited messages, or communications that violate applicable anti-spam laws (including but not limited to CAN-SPAM, GDPR, and India's Information Technology Act).
    • Use the Platform to engage in any activity that is unlawful, harmful, defamatory, or infringes the intellectual property rights of any third party.
    • Introduce viruses, malware, or any other harmful code into the Platform.
    • Attempt to gain unauthorized access to any part of the Platform or Floworks' systems.

    6. Intellectual Property

    All intellectual property rights in and to the Platform, the Website, and all content, technology, software, algorithms, trademarks, trade names, and materials therein (including but not limited to the ThorV2 engine, AI agents Alisha, Linda, Agent Jesse, and associated workflows) are and shall remain the exclusive property of Floworks or its licensors.

    Nothing in these Terms shall be construed to grant you any ownership interest or license in Floworks' intellectual property except the limited right to access and use the Platform as expressly set out herein.

    If you provide any feedback, suggestions, or ideas regarding the Platform, you grant Floworks a perpetual, irrevocable, royalty-free license to use and incorporate such feedback without any obligation to you.

    7. User Content

    You retain ownership of all Content you upload or submit to the Platform. By uploading Content, you grant Floworks a limited, non-exclusive, royalty-free license to process, store, and use such Content solely for the purpose of delivering the Services to you.

    You represent and warrant that:

    • You have all necessary rights and licenses to upload and use the Content.
    • Your Content does not violate any applicable laws or infringe upon the rights of any third party.

    Floworks does not pre-screen or monitor User Content but reserves the right to remove Content that violates these Terms.

    8. Payment Terms

    Access to certain features of the Platform requires payment. By subscribing to a paid plan or engaging Floworks for managed services, you agree to the following:

    • All fees are as set out in the applicable order form, proposal, or pricing page at www.floworks.ai/pricing.
    • Payments are processed securely via Stripe. By providing your payment details, you authorize Floworks to charge the applicable fees.
    • All fees are non-refundable unless expressly stated otherwise in a written agreement with Floworks.
    • Floworks reserves the right to suspend access to the Platform if payment is not received by the due date.
    • All prices are exclusive of applicable taxes. You are responsible for payment of all taxes, levies, or duties imposed by taxing authorities.

    9. Confidentiality

    Each party acknowledges that it may receive confidential information from the other party in connection with the use of the Platform. Each party agrees to:

    • Keep all confidential information strictly confidential and not disclose it to any third party without prior written consent.
    • Use confidential information solely for the purpose of exercising rights or fulfilling obligations under these Terms.
    • Take all reasonable precautions to protect confidential information from unauthorized disclosure.

    Confidentiality obligations shall survive for a period of six (6) months after termination of these Terms, except with respect to information designated as a trade secret, which shall be protected indefinitely.

    10. Data Security and Compliance

    Floworks is committed to maintaining the highest standards of data security and compliance. The Platform is certified under:

    • ISO 27001 — International standard for information security management.
    • SOC 2 Type 2 — Security, availability, and confidentiality of customer data.
    • Google CASA Tier 2 — Cloud Application Security Assessment for applications accessing Google Workspace APIs.

    Floworks employs strict access controls, encryption, regular penetration testing, and security audits to protect Customer data. In the event of a data breach, Floworks will notify affected users promptly and take immediate remedial action.

    11. Disclaimer of Warranties

    The Platform and the Services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the maximum extent permitted by applicable law, Floworks disclaims all warranties, including but not limited to:

    • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
    • Any warranty that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.
    • Any warranty regarding the accuracy, reliability, or completeness of any content or results generated by the Platform.

    Floworks shall use commercially reasonable efforts to maintain 99.5% uptime on a monthly basis, excluding scheduled maintenance (with at least 48 hours' prior notice) and force majeure events.

    12. Limitation of Liability

    To the maximum extent permitted by applicable law, in no event shall Floworks, its officers, directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunities, arising out of or in connection with your use of the Platform or these Terms.

    Floworks' aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total fees paid by you to Floworks in the three (3) months immediately preceding the event giving rise to the claim.

    13. Indemnification

    You agree to indemnify, defend, and hold harmless Floworks and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

    • Your use of the Platform in violation of these Terms.
    • Any Content you upload or transmit through the Platform.
    • Your violation of any applicable laws or third-party rights.

    14. Termination

    Floworks reserves the right to suspend or terminate your access to the Platform at any time, with or without notice, if you breach these Terms or engage in any conduct that Floworks deems harmful to the Platform or other users.

    Upon termination:

    • Your right to access the Platform will immediately cease.
    • Floworks will delete or return your data in accordance with its data retention policy (15 days post-termination, subject to applicable legal requirements).
    • Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to confidentiality, intellectual property, limitation of liability, and dispute resolution.

    15. Governing Law and Dispute Resolution

    These Terms shall be governed by and construed in accordance with the laws of India and the State of Delaware, USA, as applicable depending on the entity you are contracting with. Any disputes arising out of or relating to these Terms shall be resolved as follows:

    • Parties shall first attempt to resolve the dispute through good faith negotiations within 30 days of written notice.
    • If unresolved, disputes shall be referred to mediation.
    • If mediation fails, disputes shall be finally resolved by arbitration under the Indian Arbitration and Conciliation Act, 1996 (for Indian entities) or the courts of Delaware (for US entities), as applicable.

    16. Changes to These Terms

    Floworks reserves the right to modify these Terms at any time. Changes will be effective upon posting to the Website. Your continued use of the Platform following any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

    17. Contact Us

    If you have any questions about these Terms, please contact us at:

    Floworks Solutions Private Limited
    One Floworks Technologies, Inc.
    Email: business@floworks.ai
    Website: www.floworks.ai